Frequently Asked Questions
Everything you need to know about our iconic footwear and apparel.
How do I determine the right size for my Timberland boots?
Timberland boots typically run large. We recommend ordering a half-size smaller than your usual sneaker size. Please refer to our detailed size chart on each product page for specific measurements.
What is your return policy for online orders?
We offer a 60-day free return policy for all unworn and unwashed items. Simply use the prepaid shipping label included in your package to return your items for a full refund.
Are Timberland boots waterproof?
Many of our iconic styles, including the 6-Inch Premium Boot, are fully waterproof and seam-sealed. Look for the 'Waterproof' badge on the product description to ensure maximum protection against the elements.
How should I clean and maintain my nubuck or suede boots?
To maintain the look of your leather, we recommend using our specialized Renewbuckâ„¢ cleaner and a suede brush. Avoid direct heat and allow boots to air dry if they get wet.
What shipping options are available?
We offer Standard Shipping (3-5 business days), Express Shipping (2 business days), and Next-Day Delivery. Standard shipping is free on all orders over $75.
Do you offer a warranty on your products?
Yes, we provide a limited 12-month warranty against manufacturing defects in workmanship and materials. This does not cover normal wear and tear or improper care.